Cherokee Water Company - NK-20 Lake Cherokee - Longview,
Texas 75603
(903) 643-3933
Building Permit Application
Variance Request
The 19th Hole
Lake Cherokee Internet Service
Shopper's Corner
Bulletin Board
Lake
Cherokee Internet
LCI Helpful Hints
Things to check before calling
- Is your outside radio plugged in and powered up? This is the unit installed on your house. The power supply should be plugged into the little box (POE device)
at the end of the wire (Cat5) coming from the radio. If not, plug in the power supply into the top of the POE and the wall socket close by. If it is plugged into power, unplug it and wait 5 seconds before plugging back in. Make sure the Cat5 coming from the outside radio is plugged into the POE on the end labeled “WAN”. Also, make sure your computer or your router is plugged into the POE on the end labeled “LAN”.
- If you still cannot connect to the Internet, and you have a router, unplug the power cord on the router, wait 15 seconds and plug it in, then try again. If you are using a laptop computer, and still cannot connect to the Internet, using Cat5 cable, plug your laptop directly into the LAN side of the POE device, described above. Plug the remaining end of the Cat5 into the LAN connection on your computer. It will only fit in one of the holes.
- If you have a laptop computer and you are using a wireless router to connect the Internet to your computer, make sure the WAN feature is on. Many laptops allow you to disable the wireless function when not in use. If it is not on and you are using a “wireless” connection, you cannot connect to the Internet.
- If none of the above is found or do not correct the problem and you still cannot connect to the Internet, please call the 877-610-9434.
- When you sign in, an info box will appear in the lower right corner of your screen. DO NOT CLOSE THIS BOX just minimize it. It has some useful information, such as links to the payment center and the date and time your service expires, and allows you to logout and change your password.
Please take the time to read the reviews that other satisfied LCI customers have made about Lake Cherokee Internet. Call 877-610-9434 or email lcicherokee@gmail.com to sign-up.
Shareholder Rhonda D. “I have been a customer of LCI since the middle of February and am very pleased with the high speed I receive. It is faster than the last wireless system I was with…………..”
Shareholder DeAnn M. Just a note to tell you how delighted I have been with the Lake Cherokee Internet Service. I wonder if you know how many of us start our day by enjoying the internet. I used to spend hours surfing the web, but now I can accomplish the same results in about 20 minutes. The Lake Cherokee Internet is AWESOME!!!
Shareholder Howard B. “I operated with dial-up until prior to signing on with LCI. It seemed like going from the Stone Age to present day. I am very happy with the service and speed. I have had some minor problems but they were corrected immediately.”
Frequently Asked Questions (FAQ)
1. I have three computers in my home, will all three be able to sign on the Internet at the same time?
A. Yes. Once you have purchased a subscription plan and established a User Name and Password, you have access on all the computers.
2. I have an old computer that has been on dial-up, what is needed to make it wireless? How much will it cost?
A. You will need one of our radios mounted on your house. The radio is $50.00 plus tax. If your computer has an Ethernet card, and almost all do, you are in business.3. How will family members be able to use the computer when I am not home?
A They will need your User Name and Password.
4. Can the password be stored and be used automatically? Yes
5. Do I have to buy a new computer just to get high speed Internet? No.
6. How secure is the payment information and who is responsible if someone gets personal information?
A. PayPal is the most secure Internet payment system available. Millions of people use it daily. Neither CWC nor CUG see any of your card information, so PayPal is responsible.
7. Will someone be able to see the WI-FI and be able to sign on without paying? No
8. Who do we contact at the CWC for questions about Internet Service? lcicherokee@gmail.com
9. Who at CWC can handle technical questions? Currently lcicherokee@gmail.com . CUG will responsible for maintaining the system when it is operational.
10. What effect does bad weather have on my service? The same effect it has on your cell phone usage.
11. Will I need to purchase virus and hacker protection?
A. If you do not currently have this protection and you use the Internet, you should acquire it immediately regardless of who provides your Internet connection. There are some very good ones available free.
12. How long does it take to get a technician if my Internet goes out? CUG will know you are down because they will monitor the radio on your house, but you call their 800 number. They will have it repaired within 24 hours.
12. I am on another ISP, and want to change ISP, is that any problem?
No. If you have a contract, you should review it before canceling.
13. When can I expect service?
We are taking subscriptions right now. Currently, there is a backlog of requests, but we are working on them as rapidly as possible.
14. Most Wireless Internet services slow down as more people are signed up. Will this happen to Lake Cherokee Internet?
We are committed to providing enough capacity to eliminate this problem. We will monitor usage on the network and add bandwidth when needed.If your question(s) remains unanswered, please E-mail lcicherokee@gmail.com with your questions(s).
Cartoon used with permission
Copyright 2010, Cherokee Water Company. All Rights Reserved
