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Lake
Cherokee Internet

LCI
Helpful Hints
Things to
check before calling
- Is your outside
radio plugged in and powered up? This is the unit installed on your
house. The power supply should be plugged into the little box (POE
device)

at the end of the wire (Cat5) coming from the
radio. If not, plug in the power supply into the top of the POE and
the wall socket close by. If it is plugged into power, unplug it and
wait 5 seconds before plugging back in. Make sure the Cat5 coming from
the outside radio is plugged into the POE on the end labeled “WAN”.
Also, make sure your computer or your router is plugged into the POE on
the end labeled “LAN”.
- If you still cannot
connect to the Internet, and you have a router, unplug the power
cord on the router, wait 15 seconds and plug it in, then try again.
If you are using a laptop computer, and still cannot connect to the
Internet, using Cat5 cable, plug your laptop directly into the LAN
side of the POE device, described above. Plug the remaining end of
the Cat5 into the LAN connection on your computer. It will only fit
in one of the holes.
- If you have a
laptop computer and you are using a wireless router to connect the
Internet to your computer, make sure the WAN feature is on. Many
laptops allow you to disable the wireless function when not in use.
If it is not on and you are using a “wireless” connection, you
cannot connect to the Internet.
- If none of the
above is found or do not correct the problem and you still cannot
connect to the Internet, please call the
877-610-9434.
- When you sign in,
an info box will appear in the lower right corner of your screen.
DO NOT CLOSE THIS BOX
just minimize it. It has some useful information, such as links to
the payment center and the date and time your service expires, and
allows you to logout and change your password.
Please take
the time to read the reviews that other satisfied LCI customers have
made about Lake Cherokee Internet. Call 877-610-9434 or email
lcicherokee@gmail.com
to sign-up.
Shareholder Rhonda D. “I have been a customer of LCI since the
middle of February and am very pleased with the high speed I receive.
It is faster than the last wireless system I was with…………..”
Shareholder DeAnn M.
Just a note to tell you how delighted I have been with the Lake Cherokee
Internet Service. I wonder if you know how many of us start our day by
enjoying the internet. I used to spend hours surfing the web, but now I
can accomplish the same results in about 20 minutes. The Lake
Cherokee Internet is AWESOME!!!
Shareholder Howard B. “I operated with dial-up until prior to
signing on with LCI. It seemed like going from the Stone Age to present
day. I am very happy with the service and speed. I have had some minor
problems but they were corrected immediately.”
Frequently Asked
Questions (FAQ)
1. I have three computers in my home, will all three be
able to sign on the Internet at the same time?
A. Yes. Once you have purchased a
subscription plan and established a User Name and Password, you have
access on all the computers.
2. I have an old computer that has been on dial-up, what is needed
to make it wireless? How much will it cost?
A. You will need one of our radios
mounted on your house. The radio is $50.00 plus tax. If your computer
has an Ethernet card, and almost all do, you are in business.
3. How will family
members be able to use the computer when I am not home?
A They will need your User Name and
Password.
4. Can the password be stored and be used automatically?
Yes
5. Do I have to buy a new computer just to get high speed
Internet? No.
6. How secure is the payment information and who is responsible if
someone gets personal information?
A. PayPal is the most secure Internet
payment system available. Millions of people use it daily. Neither
CWC nor CUG see any of your card information, so PayPal is
responsible.
7. Will someone be able to see the WI-FI and be able to sign on
without paying? No
8. Who do we contact at the CWC for questions about Internet
Service?
lcicherokee@gmail.com
9. Who at CWC can handle technical questions?
Currently
lcicherokee@gmail.com . CUG will
responsible for maintaining the system when it is operational.
10. What effect does bad weather have on my service?
The same effect it has on your cell phone
usage.
11. Will I need to purchase virus and hacker protection?
A. If you do not currently have this
protection and you use the Internet, you should acquire it
immediately regardless of who provides your Internet connection.
There are some very good ones available free.
12. How long does it take to get a technician if my Internet goes
out? CUG will know you are down because they will
monitor the radio on your house, but you call their 800 number.
They will have it repaired within 24 hours.
12. I am on another ISP, and want to change ISP, is that any
problem?
No. If you have a contract, you should review
it before canceling.
13. When can I expect service?
We are taking subscriptions right now.
Currently, there is a backlog of requests, but we are working on
them as rapidly as possible.
14. Most Wireless Internet services slow down as more people are
signed up. Will this happen to Lake Cherokee Internet?
We are committed to providing enough capacity
to eliminate this problem. We will monitor usage on the network and
add bandwidth when needed.
If your question(s)
remains unanswered, please E-mail
lcicherokee@gmail.com with your questions(s).

Cartoon used with permission

Copyright 2010, Cherokee Water
Company. All Rights Reserved
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